Monday, March 23, 2009

Camping World...

Had an appointment, at Camping World, at 8:30 this morning to get valve extenders put on the inside of the dually on our truck. We resorted to this after trying to install several different ones ourselves. Holy Cow, what a tight space ! Not only was it near impossible to get anything in the slim opening between the outer and inner tire but then to screw something onto a valve stem that is pointed at an awkward angle....whew..our fingers were not tiny enough nor nimble enough and I was creating way too many new vocabulary words in trying to attempt it so I made an appointment to have the "pros" do it. Don't ya just hate having to pay a "professional" to do something that you feel you should be able to do ?" Just burns me up but like Clint Eastwood says, "A man's got to know his limitations" and I sure know mine...if something's gonna work, it will usually be on the third attempt.I gave this three tries and it wasn't workin'.

So, the task that they told me would take thirty minutes took about an hour and a half. At least I didn't have it as bad as the guy I was sitting and talking to from North Dakota...he had made this morning's appointment last week but when he showed up this morning they didn't have him on the schedule. Mind you this is on top of them "attempting" to order the parts for him two different times and him having to wait close to six weeks to finally get the parts in for his truck (getting new helper springs on his pick-up. He had an appointment, like I said for 8:30, but at 9:15 his truck will still sitting where he had left it out front. They finally took it in. He was still sitting in the lounge when I left. Nice guy....learned about the great game in N. Dakota...pheasants, deer, elk, turkeys...but no bear.

The job on the valve extenders seems to be fine but I wonder how common the problem is that my fellow RV'er had this morning. Failure to place orders for parts that a customer orders...failing to call the customer when the parts come in...not putting the customer on the schedule. Not a good way to create "happy campers" in your customers AND perhaps a contributing factor in why Camping World (as part of Affinity)is on the "bottom rung" report with a high likelihood of failing within the next year. Hmmm....time will tell what happens to them. Maybe they should contact AIG and see if they can help them out.

No comments: